Contact Us - ThePokies 86 Casino Support
Welcome to ThePokies 86 Casino’s Contact Page. Here you’ll find all the information you need to get in touch with our customer support team. We understand the importance of having a reliable point of contact for all your inquiries and issues, and our team is dedicated to providing you with timely and effective assistance.
Available Support Channels
We offer a variety of channels through which you can contact our support team. Below is a list of available options:
1. Live Chat
- Availability: 24/7
- Response Time: Average of 2 minutes
- Access: Via the 'Help' widget on the bottom right corner of our website
2. Email Support
- Address: [email protected]
- Response Time: Within 24 hours
- Service Hours: 24/7 for receiving emails (responses during business hours)
3. Zendesk Chat
- Availability: Monday - Friday, 9 AM - 5 PM (GMT+10)
- Response Time: Typically within 5 minutes during service hours
- Access: Through the 'Support' tab on our website
- Telegram chat
- https://t.me/thepokieshelp
How to Reach Us
For immediate assistance, we recommend using our Live Chat feature. This service is available around the clock and is the quickest way to connect with a support agent.
If your inquiry is not urgent, feel free to send us an email. Our dedicated team checks emails continuously throughout the day to ensure timely responses.
For structured support tickets and inquiries that may require follow-up, Zendesk Chat is available during regular business hours.
What to Include in Your Inquiry
To help us assist you faster, please include the following in your message:
- Your Account Name
- A Clear Description of Your Issue
- Any Relevant Transaction IDs or Game IDs
- Date and Time the Issue Occurred
Frequently Asked Questions (FAQs)
Before reaching out, you might want to visit our FAQs section, where we have compiled a list of common questions and comprehensive answers that could resolve your issue immediately.
Commitment to Customer Satisfaction
At ThePokies 86 Casino, we are committed to ensuring your gaming experience is seamless and enjoyable. Our support team is composed of experienced professionals who are ready to help you with any queries or concerns. Whether it's a question about your account, a technical issue, or feedback, we are here to listen and resolve.
For further assistance, please do not hesitate to reach out to us using one of the support channels mentioned above. Your gaming satisfaction is our priority, and we aim to address all inquiries with efficiency and care.